Customer Service Rep - Anonymous employee The Cigna Group Employee Review

2.0
6 Feb 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Sometimes they offer overtime if your interested. You can work from home if you choose to and it works to your advantage.

Cons

Poor mgt. The managers are not equipped to handle the departments they're assigned to. Little contact and seem to be MIA most of the day. I worked as a supervisor and was hands on, therefore I could sit in the chair of my employee's and perform a the level expected. Cigna mgr's and Supervisors are very LAZY, wonder how they even were hired. Training is not always organized, jumps around too much and not give accurate advise flows to follow. For a huge company, they use too many systems. I've experienced many unhappy customers who don't like Cigna but had no choice since employers only offered that health plan. A lot of young employee's who have no experience buy big expectations.

Explore other reviews about The Cigna Group

5.0
11 May 2026
Recommend
CEO approval
Business outlook

Pros

Good learning opportunity. Good management

Cons

company is downsizing and sold off my business unit, resulting in layoffs

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The Cigna Group Response
1mo
Thank you for taking the time to provide us with a review of your experience at The Cigna Group. Your feedback is greatly appreciated!
4.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

The Cigna Group overall is a fantastic company to work for! They invest in their employees and do a great job ensuring everyone, in all departments/locations/teams feel as if they matter with the multitude of perks they offer to employees. Many team members were knowledgeable, hardworking, and genuinely committed to supporting the healthcare industry.

Cons

While employed at Cigna healthcare, I experienced a work environment that often lacked consistent communication, balanced workload distribution, and transparent leadership practices. High-performing employees were frequently expected to absorb additional responsibilities without corresponding support, while shifting expectations and excessive micromanagement created unnecessary stress and instability. Over time, this impacted morale, trust within teams, and overall employee well-being.

2
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The Cigna Group Response
4w
Thank you for your transparency about your experience at The Cigna Group. We're always looking for feedback, and we appreciate your input.
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