The Cigna Medical Group in Phoenix ceased being about providing excellent healthcare and became all about productivity. - Physician The Cigna Group Employee Review

2.0
3 Apr 2014
Recommend
CEO approval
Business outlook

Pros

As a physician, I can not think of any Pros to join Cigna Medical Group and actually practice medicine. Perhaps at the corporate level in Utilization Review or as a Medical Executive, there might be some job satisfaction in joining Cigna Healthcare.

Cons

HR within Cigna does not function to assist employees with on-boarding, education or career advancement. It function more like the Cigna Gastapo. The yearly performance review process is not based on true performance. It is based on the needs of the company. Rankings are quartiled. Regardless of ones performance, 50% of individuals in each department will receive a mediocre review and no merit raise or stocks. It is common knowledge that the pool of money for raises and long term benefits such as company stocks are also reduced each year when "Corporate" raids the pool to provide higher raises at the "Corporate" level back east. Management is top down, clickish and poorly monitored. The physicians in Cigna Medical Group have little or no opportunities to participate in the leadership and organization of the group. It is very much like the "Wack a Mole game. The individual who complains about anything gets waked. This has resulted in many new physicians to the group leaving as quickly as they can. Several of the Medical Directors have left for the same reasons. The physicians who have been with Cigna Medical Group for many years remember when the prime directive was to provide excellent care. It is very heard to leave the group when they are so near to the end of their careers, so they stay. The morale is terrible.

Explore other reviews about The Cigna Group

5.0
3 June 2026
Recommend
CEO approval
Business outlook

Pros

Very good work flow, with like minded individuals trying to get to a common goal. People are willing to help when you need it

Cons

None at all very good time overall

avatar
The Cigna Group Response
3w
Thank you for sharing your feedback with us. We value your input and appreciate you reaching out about your experience at The Cigna Group.
4.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

The Cigna Group overall is a fantastic company to work for! They invest in their employees and do a great job ensuring everyone, in all departments/locations/teams feel as if they matter with the multitude of perks they offer to employees. Many team members were knowledgeable, hardworking, and genuinely committed to supporting the healthcare industry.

Cons

While employed at Cigna healthcare, I experienced a work environment that often lacked consistent communication, balanced workload distribution, and transparent leadership practices. High-performing employees were frequently expected to absorb additional responsibilities without corresponding support, while shifting expectations and excessive micromanagement created unnecessary stress and instability. Over time, this impacted morale, trust within teams, and overall employee well-being.

2
avatar
The Cigna Group Response
1mo
Thank you for your transparency about your experience at The Cigna Group. We're always looking for feedback, and we appreciate your input.
See reviews by: Helpful|Rating|Date|All