Pros
The company has great benefits, great trainers & supervisors, someone is always available to help, they have competitive pay, shifts for everyone, and great work from home options and support. I enjoy working for the company for the most part.
Cons
There are a few cons that I feel needs to be addressed and come off as very unfair treatment. On phone calls you have 10 minutes to complete call, document, and 7 seconds before the next call. The back to back calls with no down time can be stressful and overwhelming. Also my morals to help those that have served our country in the Tricare department is appreciated but not. I go above and beyond for my patients yet I would get reprimanded for the time on my calls and told I'm thorough and excellent but I need to wrap up faster which I don't feel comfortable doing because every patient deserves my undivided attention and for me to tackle ALL problems while on the call. I was informed to just answer questions infront of me and do not fix other issues I'd run across but I felt that was redundant because the goal is to assist so the patient doesn't have to call back. Lastly, Ive been on medical leave and I'm ready to return to work and I was informed my position is no longer available; however, being on leave I assumed my position was protected and my job was protected under guidelines; however, it has been brought to my attention that is not the case. I was informed to return to work I have to be offered a position in a different department then they will transfer me. This is the worse and most unethical way of handling my a situation with someone returning from medical leave. I'm advised to stay on leave because if I return I will be terminated as there is no position to return to, apply for available positions posted online, a recruiter will call if interested, interview for said position, receive & except an offer THEN process for return to work with Leave Company. Needless to say I've applied to 10 positions which I know I qualify for, had 2 interviews, and they didn't offer me (a current employee) the position, and another position they said they can't offer me the position while I'm on leave. I feel as if I'm being railroaded and they set people up to fail in this retrospect. Even when it comes to transferring to a different department internally they make you go through the same process...apply, interview, offer, transfer! Ive never worked for a company that require you to reapply or apply for a job that you are already employed with just to transfer to the next office over. So as long as you don't go on leave or wish to transfer you will be fine.
