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The Edge Learning Center

Is this your company?

Shady practices. Total frustration. - Anonymous employee The Edge Learning Center Employee Review

1.0
19 Mar 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The location is OK, not too far off from the MTR exit. and quite a few food options

Cons

i worked here as a part time tutor for only two months because it was a total mess from start to finish. First, issues before I even started working: When I signed up and got contacted for this job, the HR Department told me that I would be paid $400/hr for courses and $300/hr for 1 on 1 private lessons. I thought this was reasonable and close to the market rate. However, when it came to finalizing the deal, they suddenly changed their package and offered $350/hr for everything instead. Seeing how most of the lessons I will teach are in fact courses, I politely asked whether it could be $400/hr instead because that was what was promised. Shockingly, they responded in a really passive-aggressive way: “Sorry, that has never happened.” and then even went on saying, “We pay other people $300/hr” — which, if true, means that this company doesn’t pay people fairly; if false, they are lying. (In fact, I see no reason why they would pay me higher than the others.) At this point I was obviously frustrated, especially when just a week ago they were being extra nice in saying that “we really want you to join our team for the upcoming summer season” — I felt fooled — but I had already turned down my other offers so I reluctantly accepted the new deal. As if this was not enough, the HR Department seems to hate making contracts (which I thought would be standard). I had to keep chasing for a contract for weeks to secure this job until they finally gave me one. But to my utter surprise, the contract they gave me was a poorly edited version of a full-time contract; in it there was even a clause stating that the employee ought to work 9 hours per day. Any sane potential part-time employee would not sign a contract with a clause like this one. When I raised this concern, the person said that I could just "ignore those terms" and sign the contract anyway. When I insisted, they let off a facial expression of annoyance, as if I was being annoying for not signing the contract immediately. The next day they reluctantly edited the contract and gave it to me to sign. When I thought this would be over, little did I know I had to chase them AGAIN for their signature on said contract, which they promised would be given back to me, signed, in a week’s time but there was still no sign of it after 2 weeks. Just days before my job would actually start, I politely emailed the HR Department for this again, and they replied with a long ramble about how the CEO was away and they could not control it etc. and again put off a tone that suggests I was being annoying asking for my contract… Later I learned that some other part-time colleagues in fact **do not have contracts**, and I was quite shocked… a testament to this company’s shady practice towards part-time work. When I was finally able to work, many logistical issues occurred, which eventually swayed me to quit because of unstable income. For example, there were a few times when students informed the center that they could not attend a lesson way early, but the online timetable system was not updated such that I went all the way to the center to realise that I would not be paid. Another time they gave me the wrong Skype ID for a Skype lesson, and I waited in the room for nearly an hour before they gave me the correct one; but I was not paid for the hour that I waited even though it was no fault on my part that they gave me the wrong Skype ID. Worse still, there is a feedback system called TinyPulse which this company uses to collect employee opinions. When I relayed my somewhat negative opinions given my experiences so far, I was retaliated against — they reassigned a two-week course originally assigned to me to another tutor just 2 days before the course begins when I had already arranged my personal schedule around these courses. Man, I have to pay rent, buy food, etc. Please don’t toy with my income, immature folks. This was when I realised that I had enough of this. I then took 1.5 weeks off this job because I couldn’t bear with the mess anymore, and I used the time to attend interviews for some offers I had gotten. When a senior manager came to ask why I wanted to take 1.5 weeks off (in fact I did not have to explain myself as part-time workers are entitled to block hours and days off whenever we see fit), I just said something along the lines of “I need a short break.” To my surprise, they said in response in a mocking tone, “WOW, you can take a break whenever you want. You must be so privileged because you don’t have to support your family.” I was like, wow, I am taking a break only because of this mess I have gotten myself into, and who are you to judge my financial status? I learn that literally whenever the management opens their mouths, astounding utterances come out. I resigned a month into my contract so that I could leave soon enough for another job. When i thought it really was over, it’s not. Getting a reference letter from the HR Department — something that should be quite standard — proved to be exceedingly difficult. I emailed the HR Department and got no response, so I had to go to the other Senior Managers for help in order to secure my reference letter (kinda ridiculous if you think about it). And on my last day, when I went to visit HR Department, it became obvious why the whole fiasco about my contract earlier happened — they are extremely disorganised! They used a whole hour to produce a reference letter when the other Senior Managers made sure that they were informed of my departure way earlier. This was especially infuriating considering the fact that it was them who earlier kept emphasising they absolutely NEED me for the summer season, and now this was how I was treated. Let’s just say I am glad I don’t need to deal with this anymore.

Explore other reviews about The Edge Learning Center

4.0
20 Sept 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great team, good management, exciting city.

Cons

No weekends - days off are Sunday and one other weekday.

1
1.0
2 June 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The staff are generally good people. Easy commute from most locations in Hong Kong. Compensation is fair to good if you can put in a two year contract.

Cons

Turnover here is terrible. Most teachers are only here for the experience of living in Hong Kong and no one stays any longer than they absolutely have to. There are a handful of people considered management and they don't care about the quality of teaching or the people who work here. It's a numbers game really, more teachers = more clients = more money and you better have a pedigree from a top uni or they won't hire you. You won't have a career here as there is no career coaching or growth. It's just a paycheck and a steady gig until you move onto a real job.

9
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