Worst experience of working in retail - Sales Assistant The Kooples Employee Review

1.0
5 July 2023
Recommend
CEO approval
Business outlook

Pros

- The only perk would be the friends made whilst working here who also endured the horrendous work environment too, which pushed them to find new jobs

Cons

- When starting the environment seemed welcoming, especially from higher management, but soon realised there was such a high turnover of staff members. ⁃ Lack of organisation within higher management; all had different opinions and expectations and would penalise members of staff through patronising behaviour. ⁃ Comments made about staff members weight, customers weight, racist remarks and derogatory comments about different cultures and religions about customers from the most recent manager which made fellow colleagues uncomfortable and upset. ⁃ Most recent manager was a bully towards myself and other members of staff who would make us feel patronised on the shopfloor, area manager was told but did not care. - It seems higher management hire store managers out of desperation, rather than based on their experiences. Also managers don’t seem to follow the contract on ethics which is worrying for such a premium brand. ⁃ Lack of awareness and care around mental health, made to feel guilty if ill for any reason and also if you can’t pick up a shift if you’re busy (sickness is also unpaid, even with proof of a doctors note and hospitalisation note). ⁃ The amount of stress and pressure put on individuals is unhealthy and causes a negative energy at work. ⁃ Bad attitudes and bullying from management when under stress, also when store doesn’t perform to target it gets dumped on whoever hasn’t made as many sales. ⁃ Unprofessional manner from higher management, no positive or uplifting comments to members of staff, just negative comments made which in fact doesn’t inspire team members to work harder. - Minimum wage with no incentives, impossible to get store bonus due to economic climate.

Explore other reviews about The Kooples

5.0
18 Apr 2025
Recommend
CEO approval
Business outlook

Pros

great team great management great work like balance

Cons

none that i can think of

3.0
17 Oct 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great company culture, collaborative, empathetic

Cons

commission not great for sales associates

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