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The Learning House

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Aloof and opaque leadership, poor benefits, but some departments better than others - Desktop Support The Learning House Employee Review

3.0
18 Mar 2016
Recommend
CEO approval
Business outlook

Pros

Culturally, it is a vibrant and happy workplace. I've yet to find a job with more rewarding relationships built. While I came from the Enrollment Management and Technology departments, I will say that some departments are truly ahead of the game...namely marketing. There are incredible opportunities available there. As far as enrollment management is concerned, this company offers a great entry-level opportunity for it's enrollment counselors. A great opportunity to springboard into positions at universities, and to grow in that field. Technology department is comprised of some of the most dedicated and capable minds I've had the pleasure of working with. The addition of the new Director added stability and direction that was lacking.

Cons

Leadership is lacking. Senior leadership is not above cannibalizing their staff (in some cases) in order to protect their own backsides. There is a perceived ceiling which is difficult to grow beyond from an entry-level position. Most egregious is the lack of transparency on the part of senior leadership when it comes to the possibility of the Harrisburg branch closing, and the way said leadership has handled those rumors. Benefits are subpar, especially if living outside of KY. Humana is a large provider, but can be difficult to utilize in a different state.

Explore other reviews about The Learning House

5.0
7 Dec 2020
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The people are really nice and the office space is nice

Cons

I can't really think of any

3.0
14 June 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The people, as far as co-workers go, are exceptional - talented, friendly, and dedicated individuals. Travel is a plus (when and only if you move into middle to upper management). Communication is improving between departments, which allows for growth and learning across the board. VP of enrollment is very involved and is invested in employees' well being. If sales is your thing, you can certainly move rather quickly.

Cons

The further you move up, the less direction you are given - which is ironic as you are expected to perform in a very specific way. Job descriptions stop after your initial promotion, unless this is something that has changed. Normal office politics, have to learn how to play "the game." Fear is used to motivate tho actually demotivates ethical, good employees. Employees are talked about behind closed doors as if they cannot be trusted or are children. Computer system is just awful and makes Counselors day to day juggle very difficult to maintain with an appropriate or expected amount of stress. Counselors are not actual counselors, this is a heavy sales/recruiting position - not paid enough compared to other campus schools around town though these schools are not considered their competion, according to HR (member of which is unapologetic for company flaws). Company is constantly signing new accounts that are not ready to be launched with materials not being completed and staffing levels not being properly maintained.

5
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