Pros
The management, supervisors and leads are all amazing. The people that work for this company are “human” they are understanding and treat you like a human not a number. They provide you with feedback both positive and negative, where other companies ive worked for only provided the negative.
Cons
There are constant changes in this kind of business so it makes training difficult because things are often being changed and updated. Some calls that are handled can be difficult due to angry providers and / or members.