Amazing All the Way Around! - Anonymous employee The RealReal Employee Review

5.0
9 Jan 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-Super collaborative professionals in every team. Overall the warmth of the employees is a very special feature of the culture -Beautiful San Francisco office -Founder is passionate and her energy is contagious! -Business model is unique and is a disruptor in every way - Free yummy food in the kitchen and amazing coffee machines -HR cares and you see it everywhere -Managers trust their people -Free shuttle to and from Bart and the SF Office - this is truly amazing!!!!! -All of management sits in the open office and are very approachable and overall nice people -Catered breakfast each Friday

Cons

- This is still a start-up so not lots of processes setup. You create them as you go. - Growing very fast so sometime this creates its own business challenges

Explore other reviews about The RealReal

5.0
31 July 2025
Recommend
CEO approval
Business outlook

Pros

Everyone is amazing here, best ever

Cons

None it’s a dream job

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The RealReal Response
10mo
Thank you for your review! We’re thrilled to hear that your experience has been so positive and that you feel supported and inspired by the team. It's incredibly rewarding to know that you view this as a dream job, if you have any additional comments or concerns, please reach out at https://therealreal.allvoices.co/.
2.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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