Save Yourself!!! - Anonymous employee The RealReal Employee Review

1.0
25 Aug 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are no Pros for this job.

Cons

ALL. This company was horrific to work for. Everyday was a new nightmare. They don't care about their employees, customers, or consignors so I'm not sure what they really care about. Human Resources is one the biggest jokes I have ever encountered. I worked in NJ location and honestly feared for my life going to work everyday with the type of people who worked there. My car and MANY other car got keyed. Over $900 in damage to my luxury SUV. Security did not care at all. Many people who work at the location are convicted felons. The attendance policy requires you to call out sick 24 hours in advance other wise you will get points and once you have a certain amount of points your can be fired. This a great policy because I always plan to get sick 24 hours in advance..... The management does not care about their employees having any sort of work- life balance. Overtime is mandatory. Employees are paid barley anything for the work they are expected to do with no help from the other departments.

Explore other reviews about The RealReal

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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