better be thick skinned - Anonymous employee The RealReal Employee Review

3.0
2 Mar 2020
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- If you're a fashion lover, it's fun to work and being surrounded by beautiful pieces of clothing. - Nice to be surrounded by young fellow individuals who are also like-minded in terms of fashion. - Work on your own. You can just pop your airpods and listen to music or podcasts during your entire shift. - Great benefits. I don't have a dog but pet insurance is offered! 401k as well

Cons

- Management: So messy. They make the workplace feel like high school all over again. - Favoritism: Need I say more. - Quantity over Quality: They push hard for you to go over and beyond quota. - Unfair: I keep to myself and do all the work I need to do, yet still get picked on. Better to be thick skinned because if you don't care, then great. - Work is repetitive. This could either be a pro or con, depending on what kind of person you are. - Environment: It's quite cliquey. Overall, it's a great company that still has a lot of growing to do. They offer great benefits. BUT it is really up to you and how you manage to get past the cons listed above. As long as if you remember that work is work, and that everything that happens at work STAYS at work, you should be fine.

Explore other reviews about The RealReal

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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