A micromanaged race against time, to try and achieve impossible sales goals - Sales The RealReal Employee Review

2.0
26 Oct 2020
Recommend
CEO approval
Business outlook

Pros

A fun company purpose, great benefits - USED to be a job where you could easily balance work/life and achieve monthly goals to increase pay, but all has completely changed.

Cons

Sales team job roles were completely changed, increasing work load by 50%. Monthly goals continue to sky rocket, (during a time of a global pandemic and proven lack of client interests) making it impossible to reach healthy numbers and gain commission. The expectation is to work 24/7 - and a job where the highlight was building client relationships and having a dynamic work day, became a robotic "salesly" desk job, where daily outreach to clients is microscopically being managed. Management doesn't listen to reps, and continues with a false sense of positivity that adds stress. Do not take days off, or you will be even farther from achieving your already impossible goals.

Explore other reviews about The RealReal

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

1
See reviews by: Helpful|Rating|Date|All