Proceed with caution - Sales The RealReal Employee Review

3.0
23 Nov 2020
Recommend
CEO approval
Business outlook

Pros

My coworkers are amazing! Everyone's really struggling right now so we do what we can to see each other succeed. I've also learned a lot about the fashion industry.

Cons

- Quotas are set unrealistically high so about half or more of the team doesn't earn commission - Our base pay is low for the industry - We're expected to be available 12 hours a day, 6 days a week - There is no room for growth. Added responsibilities or a senior role doesn't exist - The few people who are successful live near a major city and physically pick-up the consignments themselves - In general, upper management seems to be applying more pressure during the COVID-era but in the wrong way so it's burning out the team

Explore other reviews about The RealReal

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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