High Growth and Spirited Company - Anonymous employee The RealReal Employee Review

5.0
2 Oct 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Transparent - execs and management are very accessible. The CEO knows everyone at company (250 employees) Anyone can approach CEO or their manager with an idea and it will be given true consideration if it can drive the business forward. - Working hard means something ~ Everything is driven by performance indicators and if you routinely make and exceed your goals, you are rewarded not with cupcakes - but with real promotions. This company truly promotes from within and it is not just brochure speak. - The Business model works - High growth and we are changing the way people shop and consign luxury goods. The ebay model and lookalikes fall short with luxury goods. The RealReal is solving the ebay problem of trust and smart shoppers and consignors love The RealReal. - Diversity. Unlike most companies in the valley, The RealReal was founded by a woman and she is over 40... She truly encourages diversity and hiring the best person for the job. If you prefer working with women, this is the place for you.

Cons

- Hard work - This is not for everyone. If you want a 9-5 job, there are companies that do that. If you want to contribute and make an impact in a company, this is for you. You will not be promoted in 90 days, so some people that want instant gratification for doing their job and coming to work on time, are often dissatisfied. - Work on weekends and on some holidays. Often this does not sit well with everyone, but 90% of the folks at The RealReal believe we are building something special and we will be the next retail giant, so it is time well spent The company appreciates grit and hard work.

Explore other reviews about The RealReal

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

See reviews by: Helpful|Rating|Date|All