Toxic culture, leadership terrible - Account Luxury Manager The RealReal Employee Review

1.0
8 Dec 2021
Recommend
CEO approval
Business outlook

Pros

Absolutely none besides coworkers who were with the company prior to becoming public and know what it was like before it became a dumpster fire of constantly changing musical chairs of terrible managers and reorganizations

Cons

You will never make commission as the target always changes, the threshold is too high and they overtired in every territory to the point our bases have been obliterated. There’s no transparency regarding pay- no commission statement. Conaignors items are constantly lost and we are left with being customer service agents rather than what we were hired to do. They won’t pay people at they’re working but offer stupid 5 k hiring bonuses with a note that says “don’t worry if they aren’t qualified!” Talented sales people stay away. If you’re just out of high school and don’t need much money this is the job for you.

Explore other reviews about The RealReal

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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