Great starter job - Authenticator The RealReal Employee Review

5.0
19 Aug 2024
Recommend
CEO approval
Business outlook

Pros

You get to work at your own pace, and you can us music to get through any shift

Cons

The higher up’s don’t know much about fashion and real authenticity

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The RealReal Response
1y
Thank you for submitting your feedback. We are happy to hear that you enjoyed the autonomy that comes with the Authenticator role. We are dedicated to continuously improving our employee's experience and will continue to provide feedback to leadership to ensure our teams feel supported by their managers.

Explore other reviews about The RealReal

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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