Literally everything else. I was here for two years. They change SOPs/expectations nearly monthly, it becomes impossible to keep up with KPIs to earn your bonus unless you cheat your way through which ends up screwing everyone else over. Hard to find anyone here who will tell you they dont absolutely hate their job and/or have poor mental health due to the job and negative environment. No advancement. You literally deal with rich people yelling at you all day every day and can do your best to help them and still get negative reviews from those brats and their opinions keep you from getting full pay.