sales salary - Elite Luxury Manager The RealReal Employee Review

2.0
30 Jan 2025
Recommend
CEO approval
Business outlook

Pros

monthly commission, but impossible targets

Cons

Managers are uneducated, accounting doesnt pay properly

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The RealReal Response
1y
Thank you for sharing your feedback! While we’re glad to hear you enjoyed the monthly commission, we understand that the targets can feel challenging. We are constantly evaluating our goals to ensure they are both motivating and achievable for our teams. Regarding your concerns about management and accounting, we take feedback like this seriously. At The RealReal, we strive to hire and develop managers who are supportive and equipped to lead teams effectively, and we are committed to ensuring accurate and timely compensation for all employees. We will continue working to improve in these areas. If you'd like to provide further details or discuss your experience, please feel free to reach out to trrfeedback@therealreal.com.

Explore other reviews about The RealReal

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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