Don't value their employees - Account Luxury Manager The RealReal Employee Review

1.0
24 Apr 2025
Recommend
CEO approval
Business outlook

Pros

- good benefits - amazing clients - flexible

Cons

- high quotas -low pay - bad management - uncertainty - no room for growth

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The RealReal Response
11mo
Thank you for the response! We sincerely appreciate your feedback and are happy to hear that you enjoyed our company’s benefits and flexible working approach. We understand that quotas and expectations can be difficult to keep up with, and we’re committed to ensuring that these adjustments are both manageable and aligned with the needs of our employees and the business. We will continue to adapt our approach for leadership, compensation, and growth opportunities for all employees. If you have any other comments or concerns, please don't hesitate to reach out to us at https://therealreal.allvoices.co/.

Explore other reviews about The RealReal

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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