Pay needs to be more competitive - Store Manager The Tile Shop, Inc. Employee Review

2.0
20 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Promotes from within vs external hire

Cons

However, I was with the company for 5+ years and have seen it change for the worst over the years. Commissions for sales associates got lowered many years ago and as soon as that store hits a certain number for that year- it locks you in at a lower commission. Can never go back to the higher % even if that was a one-off amazing year. They got rid of the long term incentive program which by principle was not taken well by employees in all locations. They cut manager commissions over 50% and they took away quarterly bonuses- these two are generally how store managers were actually making GOOD money. The following year I made $36k less than the prior year Additionally they started doing tiered base salaries and for two consecutive years I took a pay decrease. That should not happen while not having changed roles or location.

Explore other reviews about The Tile Shop, Inc.

5.0
22 Jan 2026
Recommend
CEO approval
Business outlook

Pros

There's a system to follow and it's an open ceiling to how much you can make.

Cons

The only con I came across over the years, is candidates lying on their resume's and wasn't willing to be coachable because they thought they knew everything.

1.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Some of the floor staff are great people to work with.

Cons

The core issue here is a management culture that has completely decayed. It is an "old school" environment in the worst way possible—rigid, out of touch, and fueled by greed. There are blatant double standards where leadership expects total flexibility and "hustle" from staff, but offers zero support or fair treatment in return. The focus is entirely on the bottom line at the expense of employee morale. It feels like the company is stuck in a bygone era, refusing to modernize its approach to work-life balance or fair compensation. Career growth feels stagnant unless you fit into their specific "inner circle."

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