ok - Customer Service Specialist The UPS Store Employee Review

It's a job. More pleasant and cleaner than fast food for what it's worth. Small business environment (since most stores are franchised) may either be a blessing or a nightmare depending on the owner(s) and management.

Extremely hectic and high-pressure work environments. Job responsibilities are more or less everything to do in such stores. Experience can vary wildly by franchise management. Arguably greater work stress and responsibility than comparable retail jobs for significantly less pay.

Each store was franchised, so everyone's experience may be different, but I loved the store I worked at.

The Amazon return customers can be frustrating, and management had a very "customer is always right" attitude.