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The UPS Store

Part of UPS

Is this your company?

Amazon returns, yikes - Sales Associate The UPS Store Employee Review

4.0
17 Apr 2022
Recommend
CEO approval
Business outlook

Pros

-Small family-like environment -shipping pre-packed packages is fun and easy -Pretty versatile job for a “retail store” -Became a notary public here

Cons

-Amazon returns. 80% of the customers are Amazon return-ees and these are not fun or pleasant. Most people don’t read instructions on how to package their Amazon returns and get really mad at you, the associate, if you inform them they need to have a box, label printed etc -Customers just seriously get mad all the time here. I’m not sure why, maybe because they felt like coming to the UPS store was a chore in the first place anyway? Constant complaints about the high cost of shipping, boxes, minimum print fee, whatever, it could be anything but it’s a consistent daily thing -No PTO or benefits

Explore other reviews about The UPS Store

5.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Really flexible job with a lot of free time to do stuff

Cons

Can get a little boring at times, but not that bad at all

3.0
7 June 2026
Recommend
CEO approval
Business outlook

Pros

It's a job. More pleasant and cleaner than fast food for what it's worth. Small business environment (since most stores are franchised) may either be a blessing or a nightmare depending on the owner(s) and management.

Cons

Extremely hectic and high-pressure work environments. Job responsibilities are more or less everything to do in such stores. Experience can vary wildly by franchise management. Arguably greater work stress and responsibility than comparable retail jobs for significantly less pay.

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