Pros
Simple straightforward work, being social and building trust with members, supporting clients in their fitness goals, filling in for front desk, walking around to ensure safety and cleanliness. Overall a laidback low-stress job, but can be tiring walking around a lot. It helps to manage your energy and make the most of breaks and your office space to unwind. Free gym membership is a huge plus! The starting pay is acceptable for the role but there's a lot of trainings (work at home) and opportunities for growth, transferring (becoming a personal trainer) and certifications. The referral bonus is a nice motivator. Most members and clients are very friendly to interact with at the Y.
Cons
Interview and onboarding process went on for much longer than anticipated. You'll most likely get unideal hours starting out, from just around 10-15 hours most likely early morning shifts and weekends. Management can take a while to communicate with you in the hiring process since they are very busy unless you keep contacting them. Technical issues on their sites can be a pain to an already strung out waiting game. Members can be rude or uncooperative when enforcing rules like athletic shoes and age thresholds.