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The Zappos Family

Is this your company?

Worse than the worse divorce you ever heard of or saw - Lead The Zappos Family Employee Review

1.0
3 Apr 2015
Recommend
CEO approval
Business outlook

Pros

When you work there the people will make you feel like you belong there. You feel close to co-workers and they eventually become friends you'll never forget.

Cons

When you join a company who believes your co-workers are family and headquarters is your home, you expect them to treat you and your family members who leave with respect. The reality is once someone leaves, no matter why, they become persona non-grata to an extreme. They are not allowed to come to company events, if they show up as your guest, they are ignored and someone sits you down to tell you not to bring them around. Someone in another department was instructed to have no contact with their former supervisor under any circumstances. That is not who I am. That is not how I want to be treated. And it is exactly how I am treated. I no longer work there and I don't even feel comfortable going downtown anymore. Sometimes I cry over my loss of my family. I hope someone reads this and starts doing the right thing. Lastly, 3 people who worked for Downtown Project killed themselves. There is no memorial or mention of them. They are ghosts that haunt everybody.

Explore other reviews about The Zappos Family

5.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

Great culture and supportive work environment, Direct supervisor was fantastic and very supportive

Cons

Changes in the company led to the studio closing.

3.0
23 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good benefits Great colleagues WFH options

Cons

After the CEO stepped down the company lost its vision and the culture has been ruined. Additionally, the hiring of a few upper management individuals drove out a large number of hard working and dedicated employees

2
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