Extremely Frustrating Experience, Company is Underperforming - Solution Architect Thentia Employee Review

The company is severely understaffed, and this directly impacts our ability to meet customer needs. We’re constantly pushed to deliver half-finished solutions just to keep the business going, which is frustrating and demoralizing. There’s a lack of communication from higher-ups, leaving many of us in the dark about key decisions that affect our work and customer satisfaction. Customer meetings are often tense because clients express extreme dissatisfaction with the solutions we’ve implemented—solutions that are incomplete or don’t meet their needs. It feels like management is more focused on keeping the company afloat than on providing quality service or improving internal processes. This results in a lot of unnecessary stress and constant firefighting, instead of having the bandwidth to deliver properly. Morale is low, and it feels like no one really believes the company is performing well. It’s difficult to stay motivated when you know the company is constantly struggling to keep up with customer expectations. The company appears very financially unstable with longtime members of the company being thrown overboard without explanation. It's clear this company is going nowhere.