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Thompson Hospitality

Engaged employer

Do not be fooled - Anonymous employee Thompson Hospitality Employee Review

1.0
9 June 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Zero pros about this company. Those are just the facts

Cons

There's been more turnover in the corporate office and management than hourly employees. Thompson continues to hire people who have no concept of what his vision really is. He will never accomplish this goal if he doesn't sit down and speak with his managers in a professional manner. They make false promises. Paid time off is use it or lose it. They are always short staffed. If you have a passion you will get suckered in to do all that you can w/o much support or thank you. They still owe me but I know I will never see a dime. Corporate office has one thing in mind.. short term success, treat managers like dirt, blame, deflect and set expectations really high. If anyone post a review with a bunch of pro's they are from the corporate office themselves. I'm sure HR has a hand in it. There's no need to talk down on this company. It speaks for itself. These are the facts. Apply somewhere else. Do not believe anything they tell you during the interview. You will be underpaid and overworked. They fired the marketing and training directors. HR is arrogant and on a power trip. The 8th director of operations or district manager in 4years doesn't have the courage to stand up for his managers. They went to a different payroll company called "Ultripro".. Staff wasn't getting paid right for weeks. It got so bad that they started to lend money out of the safe. Many people have left after dealing with so much crap. Let anyone from corporate office speak and they will deny or minimize these issues with a straight face. it really is sad. I actually had a lot of respect and high expectations when I was first hired. To be employed there for almost 5yrears, I think I know a thing or 2 about the company.

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Thompson Hospitality Response
10y
We appreciate your review and while it is the company's goal to retain its highly qualified associates, all associates employment is at will. The company continues to design and implement training programs, upgrade benefits and encourage associates engagement. We strive to create a positive experience for all associates and continue to collaborate with management on finding innovative solutions on improving our work environment.

Explore other reviews about Thompson Hospitality

5.0
30 June 2026
Recommend
CEO approval
Business outlook

Pros

Thompson Hospitality gave me the opportunity to lead, mentor, and make a meaningful impact through foodservice. As someone with more than three decades in the industry, I found the work rewarding because I enjoy building teams, improving operations, and serving people with excellence. The job is demanding, and success requires flexibility, resilience, and a willingness to solve problems every day. There are opportunities to continue improving communication, staffing stability, work-life balance, and recognition of experienced leaders. Those investments would make an already solid organization even stronger. Overall, I would recommend Thompson Hospitality to professionals who enjoy leading from the front, developing others, and thriving in a fast-paced environment. If you’re looking for an easy job with predictable hours, this may not be the right fit. If you’re passionate about leadership, service, and making a difference, you’ll find meaningful opportunities here.

Cons

Cons * Limited opportunities to fully leverage experienced leadership. As a culinary executive with decades of experience, I believe seasoned leaders should have greater opportunities to contribute to strategic planning, operational innovation, and organizational decision-making rather than primarily focusing on day-to-day execution. * Need for stronger investment in leadership and culinary development. Continuous education, culinary training, mentorship, and leadership development should remain a priority. Investing in employees at every level helps strengthen the organization, improves retention, and positions the company for long-term success. * Career advancement could be more transparent. Creating clearer pathways for promotion based on performance, education, leadership ability, experience, and proven results would encourage employee growth and better recognize those who consistently add value to the organization. * Work-life balance can be challenging in leadership roles. The demands of managing operations, staffing, travel, and client expectations can make it difficult to maintain a healthy balance. Continued focus on staffing support and workload management would help leaders perform at their highest level while sustaining long-term engagement.

4.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Semi-flexible schedule, work from home 1 day a week, good salary and benefits, diverse workforce, minority-owned company, annual evaluation raises between approximately 2.5% - 4.5% of base salary.

Cons

Each department differs, but some have high turnover rates, different levels of training or workload and different workplace culture

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