employer cover photo
employer logo
employer logo

Thompson Hospitality

Engaged employer

Warning: Landmine Ahead and Nondoctored Truth - Restaurant Manager Thompson Hospitality Employee Review

1.0
17 May 2021
Recommend
CEO approval
Business outlook

Pros

Sometimes, I got to take a day off after a 6 day workweek, and once in a while, people are pleasantly surprised by food that arrives in under an hour

Cons

Well where do I start? I was hired on at Hen Quarter as a FOH manager after being sold all these amazing promises but I soon realized it was a massive dumpster fire on my first day. The business from the CEO (Warren Thompson) on down to the President of Pheast, the DO and the Marketing “team” to the various GMs themselves embodied an air of internal politics, favoritism, incompetence, and knee jerk reactions all through my year there. The marketing department was slipshod and disorganized to the point where the CMOs personal voicemails and family drama were somehow mixed in together with the music selection to be played during dinner service. A host of issues like managers and DOs carrying on affairs with the staff while the restaurant was losing employees left and right, hiring incompetent and narrow minded marketing managers who turn on you at the flip of a switch and then try to run your event, telling new managers that “they will work for whatever I decide to pay them” all screams a hostile work environment that they have publicly attempted to renounce as a minority run company. Please do not work here - it is a revolving door of good people being turned negative and a working climate that will show the worst in people you would have never imagined. The obsession with Yelp reviews, the constant hiring and firing of managers, in addition to private free parties hosted by Mr. Thompson himself all contribute to one of the worst “fine dining” establishments on King Street. Run as fast and far as you can, because the company (and by definition Thompson Hospitality) embodies none of the values they profess to uphold.

avatar
Thompson Hospitality Response
5y
We are sorry to learn you have had a bad experience with Thompson Hospitality. Please email us at hrdept@thompsonhospitality.com. We would like to see what we can do to resolve your complaint. Thank you for your feedback.

Explore other reviews about Thompson Hospitality

5.0
30 June 2026
Recommend
CEO approval
Business outlook

Pros

Thompson Hospitality gave me the opportunity to lead, mentor, and make a meaningful impact through foodservice. As someone with more than three decades in the industry, I found the work rewarding because I enjoy building teams, improving operations, and serving people with excellence. The job is demanding, and success requires flexibility, resilience, and a willingness to solve problems every day. There are opportunities to continue improving communication, staffing stability, work-life balance, and recognition of experienced leaders. Those investments would make an already solid organization even stronger. Overall, I would recommend Thompson Hospitality to professionals who enjoy leading from the front, developing others, and thriving in a fast-paced environment. If you’re looking for an easy job with predictable hours, this may not be the right fit. If you’re passionate about leadership, service, and making a difference, you’ll find meaningful opportunities here.

Cons

Cons * Limited opportunities to fully leverage experienced leadership. As a culinary executive with decades of experience, I believe seasoned leaders should have greater opportunities to contribute to strategic planning, operational innovation, and organizational decision-making rather than primarily focusing on day-to-day execution. * Need for stronger investment in leadership and culinary development. Continuous education, culinary training, mentorship, and leadership development should remain a priority. Investing in employees at every level helps strengthen the organization, improves retention, and positions the company for long-term success. * Career advancement could be more transparent. Creating clearer pathways for promotion based on performance, education, leadership ability, experience, and proven results would encourage employee growth and better recognize those who consistently add value to the organization. * Work-life balance can be challenging in leadership roles. The demands of managing operations, staffing, travel, and client expectations can make it difficult to maintain a healthy balance. Continued focus on staffing support and workload management would help leaders perform at their highest level while sustaining long-term engagement.

4.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Semi-flexible schedule, work from home 1 day a week, good salary and benefits, diverse workforce, minority-owned company, annual evaluation raises between approximately 2.5% - 4.5% of base salary.

Cons

Each department differs, but some have high turnover rates, different levels of training or workload and different workplace culture

See reviews by: Helpful|Rating|Date|All