Pros
Generally the people are pleasant to work with and well intentioned.. Exceptional benefits package that includes a great 401k match plus a generous pension plan. Good facilities. Mission is good if you can get behind it.
Cons
This organization talks a lot about changing, moving forward, improving process, increasing speed to delivery, executing with excellence, but is absolutely unable to deliver on any of it. The culture is 100% consensus driven with no decision makers willing to take accountability for even the smallest decision. The result is that ideas and projects get bogged down in over analysis and take literally years to deliver. There is also an overriding belief that new technology is going to fix cultural problems. Lots of great people are hired externally to move things forward, but typically leave within 2 years because they can't affect change and aren't building their resumes. This leaves behind the employees who are comfortably ensconced in their 25+ year careers who are resistant to change. The culture has also been veering off into a more conservative Christian direction in policy and marketing since opening their membership from Lutherans to all Christians. An unfortunate policy was put in place regarding gift (donation) matching described issues regarding gays, guns and abortion as too controversial, divisive and distracting to the Christian membership and prevented employees from getting donations matched to organizations that affect change related to these issues. So, what started out as a pretty homogenized white middle class culture got even less diverse when several talented employees left when the aforementioned policy was implemented.