Be part of building something great! - Customer Service Manager TikTok Employee Review

5.0
9 June 2020
Recommend
CEO approval
Business outlook

Pros

Be part of a super smart, and experienced team with opportunities to learn and grow. A very fast paced environment with real scope to have an impact on the success and growth of TikTok in Australia.

Cons

Start up vibes. Get ready to roll up your sleeves and get your hands dirty!

Explore other reviews about TikTok

1.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

There are some truly fantastic and talented people in the company who make daily collaboration a great experience. Additionally, the insurance and overall health benefits package is quite strong and comprehensive.

Cons

The work culture is heavily driven by top-down directives from HQ, leaving little room for open discussion, transparency, or questioning management decisions. The bi-yearly rating cycle feels highly punitive and is frequently used to target individuals rather than foster growth, leading to an environment where anyone can be abruptly let go. Work-life balance is virtually non-existent due to tedious, high-volume workloads and constant alignment with overseas timelines. Furthermore, leadership instability is a constant concern; local management changes rapidly, frequently replaced by leaders from the parent company, creating an unpredictable and highly volatile work environment.

2
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