Pros
Big name, big brand, good place for learning if you do your own homework and carve off some time to utilise company learning materials. There are also great mentor programmes and lots of great professionals to learn from and be mentored by. You can progress in your career path is you show loyalty to company values and are willing to go above and beyond and do more than your job scope. Good bonuses, possibility of a raise upon good reviews. Exciting and fun company events.
Cons
Moderators are overworked, they have to work 3 weekends per month and they have no say in which workdays they will have off instead. They cannot fulfill child or other care duties while working 3 weekends per month, they have absolutely no time to be with their loved ones, which leads to burnout and mental health issues. Management makes little and hypocritical effort to help restore and maintain their mental health. Goals and KPIs are unclear, it feels like management keeps moderators intentionally in the dark, hoping they will work harder and faster if they don't know what to expect. Salaries are dependent on your native language thus the team you join and there's disgraceful discrimination between nationalities this way. Some nationalities earn more for the same job. Eastern Europeans e.g. tend to receive lower pay, even if their team performance is far better. All the while the management claims they are championing equality and diversity. Massive BS. I'm not even sure it is legal to discriminate in this way.