A Blessing - Client Service Executive Tillo Employee Review

Generally the people are still lovely, this is generally a bi-product of living in Brighton, but there was at one stage a concerted effort to hire the best people to fit in with the culture. Most of these people unfortunately disappeared overnight from their positions without any word or have decided to leave but some still remain. There is usually an annual company trip, however this is generally held over your head for the next year as a reason to be worked to the bone.

Workloads are generally ridiculous across the board. I have seen people who really loved the company and held their values pushed to the limit stress and workload wise, constantly requesting extra support who have subsequently left and replaced with multiple members of staff on extra money. There is real limited room for growth. Senior hires will always be more attractive to this company. Promotions will also be given with delayed pay rises due to supposedly only doing pay increases in April... Pay is well under market rates, the only way you will secure a good salary is to negotiate on the way in, otherwise it is very hard once you are in. Toxic culture from the CEO is unfortunately very bad. This is fed down to Senior management, who have created an air of fear which wasn't apparent before. The CEO is quite happy to boast about firing people overnight, this has been a recurring issue of behaviour.

Benefits package. People. Location. Initial onboarding and training is adequate. High performing business.

No career growth for entry level staff: Despite promises of growth opportunities, there is minimal support for career advancement. Employees are often left at the mercy of their line manager and the best excuse is "promotions only happen in april and october", but promotions for senior staff somehow happen randomly during the year. Entry level staff are left to rot for years unless someone senior advocates for them - they hire externally while exploiting talent that is right infront of them and then wonder why employees are ready to leave. Unreasonable Workload. Many employees struggle with overwhelming workloads. There seems to be an expectation to consistently meet tight deadlines without adequate resources or compensation/reward, which leads to burnout and high turnover and resentment amongst a LOT of the core teams. Inadequate Communication: There is a significant communication breakdown between departments, resulting in confusion and inefficiencies. Important information often doesn’t trickle down to the teams, creating frustration and misalignment. HR is only there to protect the managers, if you are thinking of starting off at entry level here, DONT. Salary: Several roles have been retitled while workload remains high. Tillo think they are smart by doing this because if salaries are questioned, they look at the average salary of these new titles and say that its in line with the average. The manipulation does not end here, it is a continuous theme in the company.