• Inconsistent Leadership: Management quality varies wildly across teams. Some accounts are led by managers who lack boundaries, frequently micromanaging and expecting availability during off-hours or weekends.
• Staffing Imbalance: The agency feels top-heavy. There is an over-abundance of "leaders" but a critical shortage of workers to actually execute the work. This leads to staff being stretched across too many accounts, often performing tactical work that was not part of their original job description.
• PTO & Bandwidth: "Unlimited PTO" is a misnomer here. If you’re working on an understaffed account you’ll only create more stress for yourself by taking a vacation.
• Systemic Diversity Issues: Despite claims of being inclusive, there is a visible lack of diversity within the upper leadership tiers. It is disheartening to see a lack of representation at the top while the workforce itself is much more diverse.
• Compensation: Pay consistently lags behind industry standards for the level of output and "always-on" culture expected.
