Lacks direction and zero structure - Former Employee Tonal Employee Review

This is a great place to work - but might be team dependent.

Little chaotic but it's a start-up

The product itself is innovative and easy to stand behind.

There's a disconnect between how polished the product is and how messy things can feel internally, because you're trying to provide support while dealing with unclear processes and shifting expectations, and instead of having a stable way of handling things you're constantly adjusting depending on the situation, which slows everything down and makes the job more frustrating than it should be.