Supportive - Cstomer Service Toolstation Employee Review

4.0
2 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Everything is structured and because it's a multi national there is records for everything like training.

Cons

Some internal issues with staff and team work. Management hasn't quite got a hand on it. Not enough incentives for employees unlike managers. Also pay needs to be higher. Sometimes issues with delivery being unexpected and not having enough workers. Some works not pulling their weight.

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Toolstation Response
4mo
Thank you for your review. As a value retailer, we aim to be a median wage employer and we’re committed to paying above the minimum wage and National Living Wage. We benchmark ourselves regularly against others in the retail sector to ensure fairness. We’ve also invested heavily in our benefits and perks over the past couple of years, and we understand the pressures of the current cost of living environment. We're also commited to annual pay reviews to ensure wages reflect market conditions and the incredible work our colleagues do.

Explore other reviews about Toolstation

5.0
10 June 2025
Recommend
CEO approval
Business outlook

Pros

Definitely would recommend for others

Cons

Too many tools in toolshed

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Toolstation Response
7mo
Thanks for your review. It's great to hear you'd recommend working here!
1.0
10 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Fun fun fun fun fun

Cons

Waiting to get paid when broke

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Toolstation Response
7mo
Thank you for your review. we value all feedback and will take your comments on board as part of our ongoing efforts to improve.
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