Avoid - Customer Assistant Toolstation Employee Review

1.0
29 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Colleagues mostly great and helpful

Cons

Minimum wage. Always staffed to absolute minimum (TS low cost approach), therefore queues built often. Customers expected you to have a "tradie" type of knowledge - utterly ridiculous, let's face it, if you had tradie knowledge, you wouldn't be working in a shop. Store dirty and untidy (TS low cost approach = no cleaners). Staff room grey and miserable. Poor quality I.T system/tills. Very cold in the winter because TS require open doors. Very hot and humid in the summer. 8 months of the year = screeching seagulls all day. Ludicrous click and collect policy without staff numbers to make it work properly. Store open longer hours than really necessary.

Explore other reviews about Toolstation

5.0
10 June 2025
Recommend
CEO approval
Business outlook

Pros

Definitely would recommend for others

Cons

Too many tools in toolshed

avatar
Toolstation Response
7mo
Thanks for your review. It's great to hear you'd recommend working here!
1.0
10 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Fun fun fun fun fun

Cons

Waiting to get paid when broke

avatar
Toolstation Response
7mo
Thank you for your review. we value all feedback and will take your comments on board as part of our ongoing efforts to improve.
See reviews by: Helpful|Rating|Date|All