It has positives and negatives - Senior Sales Assistant/Key Holder Toolstation Employee Review

Key holder is too much responsibility for 10p more an hour. All staff even managers are underpaid for their responsibility and it leads to staff losing motivation. They still advertise a bonus when there hasn’t been one in over a year. Corporate wants you to upsell to people even if you’re in a low income area, even had the nerve to send out notices saying to upsell rubble sacks and postcrete during storms. Since the teams in store are small it only takes one person to ruin the dynamic of the store, and have witnessed and been subjected to bullying in the workplace.