Strong Connections Need Strong Foundations - Part Time Keyholder Torrid Employee Review

4.0
17 May 2026
Recommend
CEO approval
Business outlook

Pros

One of the biggest benefits of working at Torrid was the strong sense of connection with both the team and customers. The employee discount was also a major perk, especially in a space that made plus-size fashion feel stylish, empowering, and accessible.

Cons

One downside was the heavy reliance on large teams with low-availability associates instead of smaller, more consistent core teams. Stronger employee retention, more stable hours, better pay, and greater attention to front-line employee feedback would likely improve both morale and the overall customer experience.

Explore other reviews about Torrid

5.0
20 June 2026
Recommend
CEO approval
Business outlook

Pros

Great boss and atmosphere to work in.

Cons

The location is small and the team is small

2.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun cute clothes. Getring to meet fun customers and brighten their day by helping them feel good in what they wear. Meeting interesting coworkers and having fun at work.

Cons

<15/hr. For lead position. Expected to work on the floor, deal with customers, shipment, doordash, web orders and all retail clothing related things on your own for most of the day with no coverage. Management unable to properly hold associates accountable for inability to complete tasks leading to resentment and distrust of upper management. Lack of proper coverage most of the time as 119 labor hours was usually our max hours for all employees for the whole week. Lack of proper communication when it came to policy changes, work updates or expectations. Guilt trips when unable to work due to disabilities and pre existing conditions. Management lets crocodile tears of employees sway their judgements even though said associates always have a bad attitude and literally drive customers away.

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