Good, but unfair - Keyholder Tory Burch Employee Review

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No growth above store manager

Gained experience in luxury retail standards including elevated customer service, product knowledge, and client-facing communication. Practiced with commission-based sales, which strengthened resilience, adaptability, and customer engagement. Got exposure to high-end clientele, providing insight into clienteling systems and sales strategies.

The floor environment was dominated by cliques and gossip, which created an unprofessional workplace and negatively affected morale. Multiple managers were present at once, often participating in inappropriate conversations about other employees instead of supporting the team. Certain associates received better hours, more floor time, and priority access to high-value clients. Others were left off the schedule or given low-opportunity shifts.bSome associates received active help meeting their goals, while others were penalized for not meeting goals even when they were given fewer opportunities. The store manager frequently overcorrects employees even when they had done nothing wrong, changes rules constantly, hovers so much that the atmosphere became tense, affects team performance and customer experience, and multiple customers reportedly noticed and complained about the energy on the floor. New associates have little chance to grow because big clients were intentionally handed to a select few. Success depended on luck rather than performance. Was informed that five people quit within their first two months there, reflecting deeper structural issues in the store environment. Has a value system called Buddy values, but the store aligns with none.