Used to be a good place to work - Sales Tory Burch Employee Review

1.0
27 Jan 2017
Recommend
CEO approval
Business outlook

Pros

1. Good discounts 2. Good discounts even on sale merchandise 3. Formerly good benefits but those have been cut to ribbons, along with wardrobe allocations which were a big plus for selling what we wore to our clients. Now cheap, poorly made polyester uniforms and super cheap, uncomfortable shoes have taken over.

Cons

The change that I witnessed over several years at this company are job dropping. Low hourly pay not commence are it with the market (no possibility for hourly increases; you're just told to "sell more if you want to make more," low commission, lack of support for customer service, evil regional manager who cares for nothing but the bottom line dollars and not one hoot for the employees, let's really good managers and employees go without so much as a "what can we do to get you to stay?", very little internal opportunities for growth, rapidly accelerating prices and equally rapidly declining quality of products. They allow even flagship stores to go for literally years without managers, take advantage of and overwork their assistant managers so everyone is too tired and frazzled to be helpful. It's a sad state of affairs.

Explore other reviews about Tory Burch

5.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

Great company and great incentives. This company truly cares for its employees and makes the work enjoyable.

Cons

The need to satisfy unpleasant customers.

2.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

• Strong brand recognition and a loyal customer base. • Employee discount and sample sales are excellent perks. • Talented and hardworking teams across many functions.

Cons

• Work-life balance is extremely challenging, particularly at the leadership level. Long hours and constant availability are often expected rather than the exception. • The culture can feel transactional and driven by a "got you" mentality rather than collaboration, coaching, and development. • Favoritism and nepotism are noticeable and can create inconsistent standards across teams and individuals. • Leadership accountability is lacking. Expectations are often high, but accountability is not always applied equally across the organization. • Decision-making can feel political, with perception carrying more weight than actual performance or results. • There is a significant gap between the company's external messaging and the internal employee experience. While the brand publicly champions women and female empowerment, many employees may find that the internal culture does not consistently reflect those values in practice. • Transparency, integrity, and trust can be lacking, which contributes to an environment where employees may feel unsupported or undervalued.

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