Pros
Has a genuine interest to exceed customer's expectation with intent to provide a transformational experience , securing a loyal client base. Reactive to merchandise feedback via quarterly leadership survey; production of new styles based on feedback is almost immediate and in store for next quarter. Merchants/Buyers are open to candid customer feedback; they look to find solutions on how to resolve product designs. Continues to grow and expand, most recently in Canada. Developed an online training tool via Tory U to deliver consistency in communication and development, covering topics in PK, Sales/Cientelling, Operations, Talent, etc. Great training tool to address covid lockdown periods and general onboarding. Tory, as the owner/designer, actively enages in business and social platforms to promote charitable organizations-primarily through her Embrace Ambition program that empowers women. Her unique designs/prints are inspired by family and personal life/travel experience.
Cons
Technology can be updated more to match Canadian specific needs. (I.e.auto generated pricing at CAD$, POS update to unify pos with debit terminals with minimal or no manual steps required, etc) Structure/Census can be better refined to match actual volume of store. Every company has their ups and downs; overall, a good company to work for.