20 billable hours because you'll be working 40 administrative! - Board Certified Behavior Analyst (BCBA) Total Spectrum Employee Review

This may not be the case at some centers, as there are multiple locations, but this was my experience. There are significant barriers that impact service delivery and maintaining a clean, safe environment. There is no structure or organization and as an RBT you will spend most of your time trying to find materials and supplies. RBTs are left to their own devices, as there is often not a BCBA present while clients are receiving services and upper management does not consider this a problem. The BCBAs clearly try their best to support but they are stretched very thin. Expectations are not standard for all employees and they change once met while others are promoted based on their compliance with unethical, generic programming that actively punishes clients. There is clear favoritism toward employees with seniority vs staff who are newer. Upper management is more concerned with aesthetics than actual leadership. There is a focus on trauma-informed care while ignoring the problems actively causing trauma across clients and staff due to filthy and unsafe environmental conditions while providing services for a vulnerable population. The 20 hours billable goal for BCBAs is enticing, but you will struggle to meet this requirement due to the bulk of the administrative demands of HR and scheduling, despite there being teams to handle these matters. If you like paperwork and high school politics you'll be fine but if you care about your clients' outcomes and your RBTs' growth, safety, and happiness you will not find that here. Clients and staff cannot thrive where they are simply trying to survive.