Pros
Great entry-level job for people with zero system O administration/web hosting experience. After 1-2 years, get out.
Cons
Everything else. CEO is a cheapskate. Management has no real experience, pretty much making it up as they go. Cover their own mistakes, a bunch of yes-men/women. I'm guessing CEO is oblivious to what's really going on in his company. You are pushed to constantly work by interactive dashboards, where stuff is constantly red, and you need to punch replies as fast as possible just so "the queue is clear". (pretty much a virtual factory). Entry level education is excellent, but higher-level training is non-existent. Staff retention is abysmally poor, due to the extremely high stress people burn out quickly and quit. Those who stay long, either don't care anymore and milk it as much as possible or are almost crazy. Most of the staff is rotated on a yearly basis, they're constantly looking for "new talent".