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      TouchTunes

      Engaged employer

      TouchTunes reviews

      It Only Got Worse - Anonymous employee TouchTunes Employee Review

      1.0
      10 July 2017
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Coworkers are cool to hang out with outside work. Lax dress code- jeans and t-shirts. Music playing in the office. Beer on Fridays.

      Cons

      Working at TouchTunes is demoralizing and at times out right degrading. Inefficiency and dysfunction is the name of the game in pretty much every part of the New York office. Anyone hired below the VP level is treated as easily replaceable headcount hired to purely execute tasks. Despite working hard very few are promoted or recognized for their work because executive management genuinely does not want to see employees grow beyond the role they were hired for. Employee morale is low and turnover is high, this speaks for itself. Most coworkers are actively looking for new positions. Any new ideas will get squashed before they reach the table, at some point people stop trying. In fact, expect to have your job threatened if you push for innovation. There have been numerous layoffs for “budget reasons” and vacant positions are left empty without replacements. These are big red flags on the financial situation at TouchTunes.   Executive management is a huge disappointment that no one seems willing to address. There’s a large disconnect between executives and “everyone else”. With the lack of communication and very little transparency it’s amazing the company still functions at any level. Upper management spends time dictating orders and micromanaging every single thing instead of leading teams and focusing on strategy. Execs are egotistical and think they’re the only ones who can come up with ideas. The need for controlling every aspect is killing employee moral. Management spends time fighting each other and their subordinates. Management often does not treat employees fairly. Some can work from home, others cannot. Some can come in late and leave early, others get reprimanded for the same behavior. No amount of free beer on Fridays will make working at TouchTunes worth it.

      avatar
      TouchTunes Response
      8y
      Thank you for your feedback, it is unfortunate that you were so unhappy working at TouchTunes. I hope you are enjoying your next opportunity more, as life is too short. We completed our annual anonymous employee poll in March of 2018, and after reviewing the New York Office results, I am very glad that the vast majority of the New York team is having a much better experience with us. A few highlights: -95% of employees said their job was important to accomplishing the mission of the organization -94% said their manager was approachable and available -92% said their job gave them a sense of personal satisfaction -92% said they are always treated with respect while they are at work -87% said that employees are held accountable for achieving goals However, that doesn’t mean we can’t improve. That same poll had only 71% of employees saying that we clearly communicate our strategies and goals, so we have some work to do there. With all that said, overall I feel good about both the team and the work environment we have in the New York office, and TouchTunes overall.

      Explore other reviews about TouchTunes

      5.0
      29 Jan 2026
      Talent and culture specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Really great people managers here. Interesting work and a cool product!

      Cons

      Nothing to share at this time

      1.0
      16 Oct 2025
      Manager
      Recommend
      CEO approval
      Business outlook

      Pros

      - hybrid environment - comunter benefit

      Cons

      - Toxic Leadership Culture: Incompetent, egotistical, and narcissistic management that fosters fear rather than collaboration. - Zero Upward Mobility: No clear career paths or growth opportunities; promotions and recognition are rare or politically driven. - Miserable Work Environment: Employees, especially those who’ve been there long-term, appear burned out, disengaged, and deeply unhappy. - Soul-Sucking Atmosphere: The energy is heavy, draining, and creatively stifling — it feels like survival, not inspiration. - Widespread Negativity: Teams spend more time gossiping, complaining, or blaming others than actually collaborating or problem-solving. - Divisive Leadership: Leadership preaches values like inclusion and teamwork but acts in the opposite way — creating silos and favoritism. - HR Complicity: HR prioritizes protecting toxic management over supporting employee well-being or addressing serious workplace issues. - Culture of Fear and Bullying: Bullies are rewarded and thrive in the environment, while kind, collaborative, and talented people often leave. - Lack of Accountability: Poor performers in leadership roles face no consequences; bad behavior is normalized. - Hypocritical “Culture” Messaging: Company values are used as PR slogans, not guiding principles — nothing authentic about the “people-first” narrative. - Rampant Discrimination: Racism, Islamophobia, and other forms of bias are openly tolerated or ignored by leadership — creating a hostile environment for anyone outside the “inner circle.” -Declining Business & Outdated Product: Revenue continues to fall because the product is irrelevant in a changing economy — especially during a recession. Leadership refuses to innovate or face reality. - Overall Dysfunction: The company is a case study in how not to run a business — a revolving door of talent, crumbling morale, and no vision for the future.

      5
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