3 1/2 years of backbreaking loyalty and they cut my hourly wage $1.50 - Guest Service Coordinator (Middle Management) Towne Park Employee Review

2.0
20 Jan 2011
Recommend
CEO approval
Business outlook

Pros

Daily tips, working with younger guys that are pretty cool.

Cons

makes valets run for cars in a tie and vest, no promotion past middle management. I started in Oct. 2007 with Mile Hi and was promoted in 4 months. I went from $4 an hour to $8.50. Now, Jan 20, 2011 they are telling me they are cutting my pay to $7.00 an hour. They also tell everybody that they want to be a billion dollar company in the next ten years and this is how they are doing it. Not making more revenue but taking money from there employees. I have a baby and family and they do not care. I was told in 2010 that i would be promoted to an assistant account manager and i lost a lot of money (not making tips) to do the training to be promoted and they never promoted me and then transfered me to another hotel against my own will where i went through hell. I asked off a month in advance for my daughter's first birthday and the manager told me no. Also, Eric Pottobaum, the DFW District Manager is two faced and ranked (by his account managers) as one of the worst D.M. in Towne Park. If you are not a part of his and the Dallas district cult then you will never move up. They also treat Fort Worth like the red headed step child of TX.

Explore other reviews about Towne Park

5.0
3 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Good money, good experience, laid back job

Cons

Starting job, hard to advance

3.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

Depending which location you work at and who your manager is, it's a decently low stress job. You sign the person up and park their car. So as long as you have decent customer service skills and driving ability, it's an easy gig. It's great if you prefer a job where you get to be outside. Getting cash tips every day is really helpful, especially for those of us living paycheck to paycheck. If you work at a location that's slower, they'll usually offer a higher base pay to make up for the lack of tips. They offer a discount through Shoes For Crews, though the quality is meh. Depending where you work, work/life balance is pretty good. My manager was very flexible when it came to asking for time off for anything. But it depends who your manager is.

Cons

You have to work in the cold, heat, and rain. Lots of sun exposure, so if you're worried about skin cancer, maybe pass on this job. Depending how busy your location is, you are on your feet constantly and wearing your body down. If you work at a hotel where the business is very seasonal, you may not make much money at all in the colder months (but tips at the hospitals are steady year round). The benefits are horrible. The medical insurance is mediocre and overpriced. They don't do raises, so expect to make the same base wage the entire time you work there. Upward mobility in the company can be difficult, and even then the management positions don't make much more money than team leads but have a lot more responsibility.

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