Overworked & Underpaid - Guest Services Manager TownePlace Suites Employee Review

Love my team and management, everyone is treated fair, When there are issues are problems things get handeled.

More staff would be nice but understand budget constraints.

• Friendly and Collaborative Atmosphere: The team feels like a family, with coworkers always willing to help out during busy shifts. Management is generally approachable and supportive, creating a positive work environment. • Guest Interaction: Interacting with guests and solving their issues provides a sense of accomplishment, and the extended-stay nature of the hotel means building rapport with repeat visitors. • Benefits from Marriott Affiliation: Access to employee discounts on stays and some training opportunities through the larger Marriott network.

• Inconsistent Policies: Management sometimes changes expectations without clear communication, leading to confusion on procedures like handling guest complaints or shift handovers. • Understaffing Issues: During high season or events, the front desk can get overwhelmed, resulting in long hours without adequate breaks. • Compensation and Growth: Pay is average for the area, but raises are infrequent, and opportunities for advancement feel limited at this smaller property. • Outdated Systems: The reservation software and front desk tools could use updates, making tasks slower than necessary.