Pros
Most customers are great. The sponsorship program never denies and that’s a big plus.
Cons
Pay. Can’t say it enough. You get what you pay for.. Bad pay= bad service! There is nothing strong about that way the middle management is treated. You need help? Work more hours… what’s more important customer service or getting freight out? Answer is both. Problem is you can’t do both! Customers demand you be available for them but then get upset when the shelves are bare.. one person only has 2 hands! They use customer scores to write up managers…… even when the manager is almost dying of exhaustion! The answer we get… hire…. Hire??? Who? At 20 cents over min wage! Oh they can bonus.. Yes… IF we make sales. And that’s not easy when you don’t have the staff!! A bonus also shouldn’t be factored into a living wage… regional management is clueless… they want better than company standard and even that’s tough some days..