* Long-term U.S.-based employees, including those who had been with the company since its early stages, were included in recent layoffs (the second major layoff in the last four years), contributing to a sense of instability and concern about job security among remaining staff
* Frequent and often unclear changes to processes and expectations
* Limited communication around updates, leading to confusion and inconsistency
* Fast-paced, high-pressure environment driven by performance metrics
* Difficulty getting clarity on procedures, with asking questions sometimes feeling discouraged
* Ongoing restructuring and outsourcing contributing to organizational instability and uncertainty within teams
* Workload and priorities shifting quickly, requiring constant adaptability
* At times, a disconnect between the company’s stated mission and internal operations