I miss Jim Peck and Old TU - Anonymous employee TransUnion Employee Review

2.0
17 May 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I started just after TransUnion's last CEO, Jim Peck, came to TransUnion. I remember the IPO and it was clear that Jim was a "growth" guy - I bought in and put as much as I could into the ESPP, and beyond a fulfilling career at TU I also managed to do pretty well on the stock. I liked the culture, which was friendly but professional. I liked that the company was growing under Jim's leadership. In this industry, if you're not growing, you're dying. The "old TU" was admirable, comp was decent for the area, work-life was reasonable unless there was an understandable deadline, colleagues were fairly close. The benefits were on-par with what I expected coming in as a skilled professional, and it was fun to be part of something that had a growth trajectory. Many of the managers hired during this time are decent but the newer ones are not.

Cons

The current leadership team is terrible. Their priorities are politics, woke company culture, saving the environment, saying their piece on newsworthy events, basically everything except their actual jobs. It's like your C suite being exclusively the Twitter feed from HuffPost contributors. Jim was an affable fellow, and I bumped into him down in the gym fairly often and he seemed like the sort of person you'd pick to run a company like TU. The current CEO is awkward, unrelatable, and almost painful to listen to during the all-hands meetings, which again have become a skippable event because it's just Diversity Hot Takes instead of actual useful information. I heard less from Jim, but what he said was worth listening to - I hear from our current C suite constantly and it's nothing of substance. It has definitely had an impact on the culture. I've seen a lot of talented people either phone it in or leave. I wouldn't say TU is at "mass exodus" yet, but I've noticed a lot of departures in key groups and positions lately. Their replacements take longer to fill than the old days, and the replacements coming in aren't the same caliber of leadership or knowledge as the last bunch. The office is still shut down "due to COVID" and you need ridiculous levels of approval to go into the office. The leadership team, when they're not trumpeting the D & I party line, insist it's not safe to come into the office - well, my team has been having weekly team meetings in each other's houses in the 'burbs for months because we're just not as effective totally-remote, so maybe they should just open it back up? The culture is getting bad enough that I've started to look for other opportunities. It will take years after the current CEO moves on to recover any semblance of a good culture at TU again.

Explore other reviews about TransUnion

5.0
18 Mar 2026
Recommend
CEO approval
Business outlook

Pros

The interview process was very smooth and the recruiter responded back fairly quickly

Cons

After the first assessment, it took some time to hear back from them

3.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

In your down time, if you're caught up on tickets you can basically do whatever you want granted, you're still attentive to phone calls No overbearing managers checking in on you

Cons

Company feels very disorganized TransUnion uses SalesForce as their main ticketing system, and it is not maintained at all. When a new account manager takes over an account, half the time they do not update who the account manager is in SalesForce or they will simply create a new account. You'll receive a lot of complaints from customers informing you they do not know who their account manager. I've been told by customers that Experian and Equifax list who their account manager is when they log into their accounts. A lot of times you'll be sent on a wild goose chase to track down who the actual account manager is. There are many accounts with the same name or a slightly altered name. For example, there will be walmart, WalMart, WALMART, and you will have to figure out which is the most up to date account for the customer. Some account managers flat out ignore calls and emails from their customers which ends up causing more work for you since they'll be calling and emailing whatever number and/or email they can, and you'll team majority of the time receives the brunt of it. Feels less like IT/technical work and more like a call center where your sole objective is to push tickets and direct tickets to the correct location. There will be many tickets you are unable to resolve on your own because you do not have the correct permissions. Unfortunately, this role is the catch all net for when the system, customers, or other TransUnion employees are unsure who to go to for an issue, meaning, you'll also receive a lot of tickets that do not fall into your scope. For example, you'll receive tickets for billing and invoices, account managers not responding to customers, questions about websites/applications you do not know, and more. A lot of the login error tickets could be reduced if TransUnion websites informed the customer what the issue is. For example, instead of the website informing the customer their account has been locked, or they need to perform a password reset, the website will only tell the customer to contact the 1-800 number, which also creates more work for you. There's honestly a lot more wrong with this position that makes you basically feel like you are the bottom of the barrel, but I only have so much energy

See reviews by: Helpful|Rating|Date|All