So many disgruntled employees - Team Lead TransUnion Employee Review

1.0
5 Nov 2023
Recommend
CEO approval
Business outlook

Pros

At this point, the only pro to working here is the great people you meet. But even that is diminishing - all the dedicated, hard working, intelligent, and friendly people have been either left or been laid off!

Cons

I would like to preface this by saying that I believe a lot of the 4 and 5 star reviews I’ve seen recently on Glassdoor are fake. However, I would not be surprised by the company doing all they can to present a false narrative of how their company is really looked at by current employees. I had the pleasure of working for the company when it was under the CEO Jim Peck, prior to Chris Cartwright. In the last 4 years, since Mr. Cartwright has been in his position, I can slowly but surely see this company heading to hell in a handbasket. 1. There is a steep and insulting inequity in the salary this company is willing to pay employees. 2. The leadership, VPs, Executives and so-on throughout corporate have made it very clear that they do not care about their employees. Will not discuss plans to adjust compensation, will not discuss plans to address the quickly growing number of disgruntled employees, and even went so far as to tell everyone at the company that “if you don’t like what we’re doing then you can leave”. Absolutely uncaring, unprofessional and cold to the core. 3. There are people who have worked for this company well over 15, 20, 25+ years who have always been happy, supported, and felt a sense of purpose. It’s no mystery what the real issue is when you consider the amount of unhappy folks here, I can throw a stone and hit someone right now who is currently experiencing at least 2 of the following - underpayment, no reward good work (only being handed more work), lack of resources and support, increased workload/expectations with continuous layoffs, attrition through the roof. I could write a novel on the drastically negative changes that I’ve seen come to fruition here. Over the course of 4 years Chris Cartwright and the other Chiefs, Executives, VPs, and so on have slowly but surely changed the entire reputation of TU for the worse. What they have done in the last 4 years to destroy TU, would take 2-3X that amount of time to undo. It’s very sad to see - especially as a dedicated worker who has always put my best foot forward and advocated for this company. Never again at this point or in the future would I EVER suggest that anyone work here, and I highly suggest that those who do find their way out immediately. This company does not care about us and has made that very clear.

Explore other reviews about TransUnion

5.0
18 Mar 2026
Recommend
CEO approval
Business outlook

Pros

The interview process was very smooth and the recruiter responded back fairly quickly

Cons

After the first assessment, it took some time to hear back from them

3.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

In your down time, if you're caught up on tickets you can basically do whatever you want granted, you're still attentive to phone calls No overbearing managers checking in on you

Cons

Company feels very disorganized TransUnion uses SalesForce as their main ticketing system, and it is not maintained at all. When a new account manager takes over an account, half the time they do not update who the account manager is in SalesForce or they will simply create a new account. You'll receive a lot of complaints from customers informing you they do not know who their account manager. I've been told by customers that Experian and Equifax list who their account manager is when they log into their accounts. A lot of times you'll be sent on a wild goose chase to track down who the actual account manager is. There are many accounts with the same name or a slightly altered name. For example, there will be walmart, WalMart, WALMART, and you will have to figure out which is the most up to date account for the customer. Some account managers flat out ignore calls and emails from their customers which ends up causing more work for you since they'll be calling and emailing whatever number and/or email they can, and you'll team majority of the time receives the brunt of it. Feels less like IT/technical work and more like a call center where your sole objective is to push tickets and direct tickets to the correct location. There will be many tickets you are unable to resolve on your own because you do not have the correct permissions. Unfortunately, this role is the catch all net for when the system, customers, or other TransUnion employees are unsure who to go to for an issue, meaning, you'll also receive a lot of tickets that do not fall into your scope. For example, you'll receive tickets for billing and invoices, account managers not responding to customers, questions about websites/applications you do not know, and more. A lot of the login error tickets could be reduced if TransUnion websites informed the customer what the issue is. For example, instead of the website informing the customer their account has been locked, or they need to perform a password reset, the website will only tell the customer to contact the 1-800 number, which also creates more work for you. There's honestly a lot more wrong with this position that makes you basically feel like you are the bottom of the barrel, but I only have so much energy

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