Sad to see a great company falling down - Vice President TransUnion Employee Review

1.0
13 Feb 2025
Recommend
CEO approval
Business outlook

Pros

Expensive dinners and entertainment to enjoy for employees

Cons

TU was an amazing organization until 2019 with an inclusive culture that fostered innovative thinking and career development. While the organization has grown tremendously in size and profitability, the focus on people growth and talent retention has completely lost. There is no concept or care for people growth anymore. TU used to be a people-first organization, but now the culture has lost its values and beliefs significantly, only to be replaced with HSBC executives who came from failing businesses. Senior leadership made it to their seats by way of showing loyalty and not meritocracy, and significantly lack leadership qualities that are quintessential to engage with people and take the business forward to its' full potential. Major CM1s are in constant power struggles and conflicts that are evident in their behaviors, which is toxic to the organizational goals. Majority of the CM1s/senior leadership has an HSBC background and tend to think alike, with zero diversity in style and thinking. Every public or internal stage at TU is dominated by males, regardless of the region you live in, with lack of presence from diverse gender and race. To no surprise, when intellectual and bold women show up to the meetings, and present a point of view, they are all surprised and don't know how to react, but judge and create forever biases that are hard to break. The lack of diversity, the presence of immense biases, the lack of empathetic leadership, the overindulgence in dining and entertainment, and no focus on people growth is the reason you don't want to work at TransUnion.

Explore other reviews about TransUnion

5.0
18 Mar 2026
Recommend
CEO approval
Business outlook

Pros

The interview process was very smooth and the recruiter responded back fairly quickly

Cons

After the first assessment, it took some time to hear back from them

3.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

In your down time, if you're caught up on tickets you can basically do whatever you want granted, you're still attentive to phone calls No overbearing managers checking in on you

Cons

Company feels very disorganized TransUnion uses SalesForce as their main ticketing system, and it is not maintained at all. When a new account manager takes over an account, half the time they do not update who the account manager is in SalesForce or they will simply create a new account. You'll receive a lot of complaints from customers informing you they do not know who their account manager. I've been told by customers that Experian and Equifax list who their account manager is when they log into their accounts. A lot of times you'll be sent on a wild goose chase to track down who the actual account manager is. There are many accounts with the same name or a slightly altered name. For example, there will be walmart, WalMart, WALMART, and you will have to figure out which is the most up to date account for the customer. Some account managers flat out ignore calls and emails from their customers which ends up causing more work for you since they'll be calling and emailing whatever number and/or email they can, and you'll team majority of the time receives the brunt of it. Feels less like IT/technical work and more like a call center where your sole objective is to push tickets and direct tickets to the correct location. There will be many tickets you are unable to resolve on your own because you do not have the correct permissions. Unfortunately, this role is the catch all net for when the system, customers, or other TransUnion employees are unsure who to go to for an issue, meaning, you'll also receive a lot of tickets that do not fall into your scope. For example, you'll receive tickets for billing and invoices, account managers not responding to customers, questions about websites/applications you do not know, and more. A lot of the login error tickets could be reduced if TransUnion websites informed the customer what the issue is. For example, instead of the website informing the customer their account has been locked, or they need to perform a password reset, the website will only tell the customer to contact the 1-800 number, which also creates more work for you. There's honestly a lot more wrong with this position that makes you basically feel like you are the bottom of the barrel, but I only have so much energy

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