Pros
Career Growth: they offers a path to advance from Tier 1 support up to Tier 3. Remote: if you enjoy the option to work remotely
Cons
Limited Support: Seeking guidance within the support queue is often unreliable. Requests for screen-shares or step-by-step explanations to clarify specific articles during your weekly one-on-one training are frequently denied or inadequately explained, forcing you to handle challenges on your own. This lack of in-depth support hinders your ability to learn and progress in the role. Low Compensation: "The pay is quite low, with a yearly salary of only $40,560 for a full 40-hour workweek. This can feel inadequate, especially considering the demands of the role. Shift Work: Some positions may require evening, weekend, or holiday shifts to support clients across various time zones. and many more..